At Synap BrainCode, we take your privacy seriously. This isn't just a legal requirement – it's about building the kind of trust that matters when you're working with smart contract development.
We handle blockchain projects where security and transparency are everything. That same approach applies to how we treat your personal information. This policy explains what we collect, why we need it, and what we do with it in plain language.
This policy complies with Taiwan's Personal Data Protection Act (PDPA) and international data protection standards. If something here doesn't make sense or you have questions, reach out. We're happy to explain.
Information We Collect
Direct Information You Provide
When you contact us or work with us, we collect:
- Your name and business contact details (email, phone number)
- Company information if you're representing an organization
- Project requirements and technical specifications you share with us
- Communication history and meeting notes
- Payment and billing information for active projects
Technical Information
Our website collects standard technical data:
- IP address and general location (city/country level)
- Browser type and device information
- Pages visited and time spent on our site
- Referring website and search terms used to find us
Important: We don't use tracking cookies or third-party analytics that follow you around the internet. The technical data we collect stays with us and is used only to improve our website experience.
How We Use Your Information
We use the information we collect for specific, practical purposes:
| Purpose | Details |
|---|---|
| Project Delivery | Communicating about your smart contract project, understanding requirements, and delivering the work you hired us for |
| Technical Support | Providing assistance with deployed contracts, answering questions, and helping with issues that come up |
| Billing & Administration | Processing payments, sending invoices, and maintaining basic business records |
| Service Improvement | Understanding how people use our website and what information they're looking for |
| Legal Compliance | Meeting our obligations under Taiwan law and maintaining necessary business records |
We don't sell your data. We don't share it with marketing companies. We don't use it to send you promotional emails unless you specifically ask us to keep you updated about our services.
Your Rights Under Taiwan Law
Taiwan's Personal Data Protection Act gives you specific rights over your information. Here's what that means in practice:
Access Your Data
You can ask to see what personal information we have about you. We'll provide it within 15 business days.
Request Corrections
If something we have on file is wrong, let us know. We'll update it promptly.
Stop Processing
You can ask us to stop using your data for specific purposes, though this might affect our ability to work with you.
Request Deletion
You can ask us to delete your information, subject to our legal obligations to maintain certain business records.
Data Portability
You can request a copy of your data in a common format to transfer elsewhere.
Withdraw Consent
If you gave consent for something specific, you can withdraw it anytime.
To exercise any of these rights, email us at help@synap-braincode.com. We'll verify your identity (for your protection) and respond within the timeframes required by Taiwan law.
How We Protect Your Information
Security is what we do for a living with smart contracts, so we apply the same rigor to protecting your data:
Technical Measures
- Encrypted connections (TLS/SSL) for all data transmission
- Secure servers with regular security updates and monitoring
- Access controls limiting who can see your information
- Regular backups stored in secure, encrypted locations
- Firewall protection and intrusion detection systems
Operational Practices
- Only team members working on your project can access your information
- All employees sign confidentiality agreements
- We review and test our security practices regularly
- Physical security measures at our office location
While we take security seriously, no system is completely bulletproof. If we ever experience a data breach affecting your information, we'll notify you promptly as required by Taiwan law and explain what happened and what we're doing about it.
Data Retention
We keep your information only as long as we need it:
Active Project Data
While we're working together, we keep all relevant project information and communications. This helps us deliver quality work and maintain context throughout the development process.
Completed Project Records
After a project finishes, we retain basic records (contracts, invoices, project documentation) for seven years to comply with Taiwan's business record requirements. Technical specifications and code-related information may be kept longer for reference and support purposes.
Marketing Communications
If you've opted in to receive updates from us, we'll keep your contact information until you unsubscribe or ask us to remove it.
Website Analytics
Technical website data is aggregated and retained for 24 months to help us understand usage patterns.
Want us to delete your information sooner? Just ask. We'll remove what we can while maintaining records we're legally required to keep.
Sharing Your Information
We're selective about who gets access to your information. Here's the complete picture:
We Don't Share With:
- Marketing companies or data brokers
- Social media platforms for advertising purposes
- Third-party analytics companies that track across websites
- Anyone else unless specifically required by law or outlined below
We May Share With:
- Payment Processors: To handle invoicing and payments (they only get billing information)
- Cloud Service Providers: We use secure hosting services for our infrastructure
- Legal Authorities: If required by Taiwan law or valid legal process
- Professional Advisors: Our lawyers or accountants when necessary for business operations (under confidentiality agreements)
If we ever need to share your information for a reason not covered here, we'll ask your permission first.
International Data Transfers
We're based in Taiwan and our servers are located here. However, blockchain projects sometimes involve international collaboration:
When We Transfer Data
If your project requires us to share information outside Taiwan (for example, with international development partners or blockchain networks), we'll:
- Tell you before making the transfer
- Ensure appropriate safeguards are in place
- Use secure, encrypted transmission methods
- Limit the information shared to what's necessary
Blockchain Considerations
Smart contracts deployed on public blockchains are inherently distributed across international networks. While the contracts themselves don't contain your personal information, transaction records are public by nature. We'll explain these implications clearly before deployment.
Children's Privacy
Our services are designed for businesses and professionals. We don't knowingly collect information from anyone under 18 years old. If we discover we've inadvertently collected such information, we'll delete it immediately.
If you're a parent or guardian and believe your child has provided us with personal information, please contact us so we can address it.
Changes to This Policy
We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by:
- Updating the "Last Updated" date at the top of this page
- Sending an email to active clients if changes affect how we handle their data
- Posting a notice on our website homepage for 30 days
We encourage you to review this policy periodically, especially if you're working with us on an ongoing project.
Your California Privacy Rights
If you're a California resident working with us, the California Consumer Privacy Act (CCPA) gives you additional rights. While we're Taiwan-based, we respect these rights for all our clients.
California residents can request information about what personal data we've collected, used, disclosed, or sold (though we don't sell data). You also have the right to request deletion and to opt out of any data sales (again, not something we do).
Questions or Concerns?
Privacy matters shouldn't be complicated. If anything in this policy is unclear, or if you want to exercise any of your rights, we're here to help.
Our office: No. 27, Section 2, Zhongshan Rd, Jiaoxi Township, Yilan County, Taiwan 262